Term Conditions Page

By accessing and using the Mone-Care website, you agree to the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you should not use this website or purchase our products.

  1. General Information
    Mone-Care is an online store providing home fragrance and related lifestyle products. All purchases made on our website are subject to these Terms and Conditions.

  2. Product Information
    We make every effort to ensure product descriptions, images, pricing, and availability are accurate. However, small variations may occur due to the handmade nature of our products or screen display differences. We reserve the right to update product information at any time.

  3. Pricing and Payment
    All prices are shown in Euros and include VAT unless stated otherwise.
    Payment must be completed at checkout using the available secure payment methods.
    We reserve the right to change prices at any time without prior notice.

  4. Orders and Acceptance
    When you place an order, you will receive an order confirmation email. This confirms that we received your order but does not signify acceptance. Acceptance occurs once the order is processed and dispatched.

In rare cases, we may cancel an order including due to product unavailability, payment issues, or suspected fraud. If payment has been made, a full refund will be issued.

  1. Shipping and Delivery
    Delivery times may vary depending on location and courier services. We are not responsible for delays outside our control. Risk of loss passes to the customer once the package is delivered to the carrier.

  2. Returns and Refunds
    If you receive a damaged, defective, or incorrect item, please contact us immediately.
    Due to the nature of home fragrance and personal items, returns may only be accepted for unused products in original packaging, in accordance with local consumer rights laws.
    Refunds are issued once the returned item is inspected and approved.

  3. Use of Website
    You agree not to misuse this website, interfere with its security, or attempt unauthorized access.
    All content including text, images, and branding is the property of Mone-Care and may not be copied without permission.

  4. Liability
    Mone-Care is not liable for indirect, incidental, or consequential damages arising from website use, product use, shipping delays, or service interruptions.
    We are not responsible for any reaction or sensitivity to fragrances or ingredients. Customers are advised to review product details carefully.

  5. Personal Data Protection
    We process personal data in accordance with our Privacy Policy and GDPR requirements. By using our website, you consent to the use of your data as described in the Privacy Policy.

  6. Third Party Links
    Our website may include links to external sites. We are not responsible for their content, accuracy, or privacy practices.

  7. Changes to Terms
    We may update these Terms and Conditions at any time. Changes will be effective once posted on this page. Continued use of the website means you accept the updated terms.

  8. Contact Information
    If you have questions regarding these Terms and Conditions or any other matter, you may contact us through the contact details displayed on our website.